Returns and Refunds - Naturalscents.net
Last updated on: 11 Apr 2024
At Naturalscents.net, we want you to be completely satisfied with your purchase. If, for any reason, you're not happy with your order, we've got you covered. Our hassle-free return policy ensures that you can shop with confidence. Below, we've outlined the details of our return process, including eligibility, shipping, refunds, and more.
- Eligibility for Returns:
- You can return any item purchased on naturalscents.net within 30 days of delivery.
- To initiate a return, contact them via chat, phone, or email at naturalscents.net@gmail.com.
- You’ll receive a return authorization number that must be included with your returned item.
- Shipping and Handling Charges:
- Unfortunately, shipping and handling charges are non-refundable.
- Return Shipping:
- Naturalscents.net provides a prepaid return shipping label.
- Ship the item to the address provided within 7 days of receiving your return authorization (RMA).
- The cost of return shipping is $7.00.
- Refunds:
- Once your return is received and inspected, you’ll receive an email notifying you that your refund is being processed.
- The full refund will be issued, minus the $7.00 return shipping cost.
- Late or Missing Refunds:
- If you haven’t received your refund yet, check your bank account.
- Refunds may take 3-7 business days to appear.
- Contact your bank if needed.
- Exchanges:
- Exchanges are possible only for defective or damaged items.
- Email naturalscents.net@gmail.com for instructions on where to return the item.
- Note that exchanges are not accepted beyond 30 days from the delivery date.
- Order Acceptance:
- To ensure your return is accepted, always contact The Natural Scents before sending back an item.
- Return Shipping Costs:
- You are responsible for paying the shipping costs for returning your item.
- Unfortunately, shipping costs are non-refundable.
- The cost of return shipping will be deducted from your refund.
- High-Value Items:
- If you’re returning an item valued over $75, consider using a trackable shipping service or purchasing shipping insurance.
- The Natural Scents cannot be held responsible if your return is lost in transit.
Remember, it’s essential to follow these guidelines to ensure a smooth return process. If you have any further questions, feel free to reach out to naturalscents.net via chat, phone, or email.