Returns and Refunds -

Last updated on: 11 Apr 2024

At, we want you to be completely satisfied with your purchase. If, for any reason, you're not happy with your order, we've got you covered. Our hassle-free return policy ensures that you can shop with confidence. Below, we've outlined the details of our return process, including eligibility, shipping, refunds, and more.

  1. Eligibility for Returns:
    • You can return any item purchased on within 30 days of delivery.
    • To initiate a return, contact them via chat, phone, or email at
    • You’ll receive a return authorization number that must be included with your returned item.
  2. Shipping and Handling Charges:
    • Unfortunately, shipping and handling charges are non-refundable.
  3. Return Shipping:
    • provides a prepaid return shipping label.
    • Ship the item to the address provided within 7 days of receiving your return authorization (RMA).
    • The cost of return shipping is $7.00.
  4. Refunds:
    • Once your return is received and inspected, you’ll receive an email notifying you that your refund is being processed.
    • The full refund will be issued, minus the $7.00 return shipping cost.
  5. Late or Missing Refunds:
    • If you haven’t received your refund yet, check your bank account.
    • Refunds may take 3-7 business days to appear.
    • Contact your bank if needed.
  6. Exchanges:
    • Exchanges are possible only for defective or damaged items.
    • Email for instructions on where to return the item.
    • Note that exchanges are not accepted beyond 30 days from the delivery date.
  7. Order Acceptance:
    • To ensure your return is accepted, always contact The Natural Scents before sending back an item.
  8. Return Shipping Costs:
    • You are responsible for paying the shipping costs for returning your item.
    • Unfortunately, shipping costs are non-refundable.
    • The cost of return shipping will be deducted from your refund.
  9. High-Value Items:
    • If you’re returning an item valued over $75, consider using a trackable shipping service or purchasing shipping insurance.
    • The Natural Scents cannot be held responsible if your return is lost in transit.

Remember, it’s essential to follow these guidelines to ensure a smooth return process. If you have any further questions, feel free to reach out to via chat, phone, or email.